Creating customized chatbots with ChatGPT to promote physical activity: a mini review
Abstract
Artificial intelligence (AI) chatbots powered by large language models (LLMs) such as ChatGPT offer a promising approach for delivering scalable, personalized physical activity interventions. Despite growing interest in applying these tools to health behaviour change, concerns remain regarding accuracy, safety, hallucinations, privacy, and theoretical grounding. This mini-review summarizes current methods for creating customized ChatGPT-based chatbots for physical activity promotion and outlines approaches for evaluating their performance. A literature search was conducted across five databases, white papers, and OpenAI technical reports. Three primary customization strategies were identified: retrieval-augmented generation (RAG), system prompt engineering, and fine-tuning. RAG enhances accuracy by grounding responses in curated guidelines and behaviour-change frameworks. System prompts define the chatbot's role, tone, and reasoning logic. Fine-tuning adapts the model's communication style using expert-crafted prompt-response pairs. These methods can be implemented independently or in combination, depending on intervention goals. Evaluation of customized chatbots requires both intrinsic model-based testing and extrinsic human-centred assessment. Additional considerations include protecting user privacy by avoiding collecting identifiable data, implementing data-minimization safeguards, and managing token-based operational costs associated with ChatGPT systems. Customized…
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