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A Perfect Start with Retrieval-Augmented Generation: Building a Chatbot to Support the Onboarding Process in SMEs

Lena S. Frischen, Madlen Fiebig

Studies in health technology and informatics, 2025

3 citations

Abstract

The integration of new employees into a company is crucial for employee satisfaction and staff retention. This paper presents a chatbot designed to optimize onboarding using Retrieval-Augmented Generation (RAG), which provides interactive and personalized support to address onboarding challenges. The approach showed promising results which suggest that AI-assisted solutions like chatbots can enhance efficiency and employee satisfaction, with potential applications in other sectors, such as healthcare.

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