Touch screen computers in the rheumatology clinic
Abstract
1Whipps Cross University Hospital NHS Trust, Academic Rheumatology and Osteoporosis, and 2City University, Centre for Health Informatics, London, UK Sir, We would like to thank de Boer and Vliet Vlieland for their interest in our work and for providing further evidence of rheumatology patients' readiness to use interactive computer kiosks in the clinic. We agree that there are potentially many other applications for the clinic kiosks, including the provision of information to the patients. The choice of interface will depend on the characteristics of the patient population. For ours, 64% of whom reported rarely or never having used a computer before, a touch screen was most suitable. For groups with higher levels of computer experience, such as those in de Boer and Vliet Vlieland's group, 88% of whom had home Internet access, a standard interface may be preferred. However, the patients most likely to benefit from accessing information via the kiosk would be those who lack the skills or opportunity to search the Internet at home, and it would be advisable to design the interface to meet their needs. We would, therefore, advocate the simplicity of a touch screen interface to allow access by the widest possible group of patients.
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