Digitally Delivered, Systemically Challenged: A Qualitative Study of Health System Readiness for Digital Care
Abstract
BACKGROUND: Digital health technologies can expand healthcare access, improve care coordination, and reduce costs. However, integrating these tools into routine care faces complex barriers. Understanding health system leader perspectives is essential for developing scalable, sustainable digital solutions.
OBJECTIVE: To explore the attitudes, experiences, and priorities of health system stakeholders regarding the implementation of digital health technologies in clinical practice.
METHODS: The study team conducted semi-structured interviews with 12 stakeholders from diverse U.S. health systems, including clinical, operational, and executive leadership. Interviewees were selected using purposeful and snowball sampling. Interviews were transcribed, de-identified, and analyzed thematically using the Consolidated Framework for Implementation Research (CFIR). A constant comparative coding process was used to identify and organize key themes.
RESULTS: Participants saw digital tools as a way to enhance healthcare access and efficiency and improve public health operations, especially in rural or underserved settings. However, several major adoption challenges emerged including (1) integrating digital tools into existing workflows and electronic health record is operationally burdensome; (2) digital care can introduce risks to quality, continuity, and equity; and (3) external factors (reimbursement policy, regulatory constraints, infrastructure investment) are critical to long-term…
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