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Digital literacy, self-efficacy, and desired support among healthcare professionals, patients, and informal caregivers: A cross-sectional study

T. M. Hengst, L. Lechner, C. Boumans, C. Bolman

Patient Education and Counseling, 2025

1,372 participants · 6 citations

Abstract

OBJECTIVES

Digital health technologies have potential to improve (preventive) healthcare, but not everyone benefits equally. Here, digital literacy, self-efficacy, and support appear to be important factors in the healthcare context. To support the digital transition in healthcare optimally, this study aims to identify explanatory factors of digital literacy, self-efficacy, and desired support among healthcare professionals, patients, and their informal caregivers.

METHODS

A cross-sectional study was performed among healthcare professionals (n = 1372) and patients and their informal caregivers (n = 539). The survey assessed enthusiasm for digital developments, digital literacy, self-efficacy, the way people seek support (support patterns), desired support, and demographics. Multiple linear regressions identified explanatory factors for digital literacy and self-efficacy, and binomial logistic regressions examined the factors related to the support needs.

RESULTS

Among both groups, digital literacy was explained by self-efficacy, enthusiasm, the independent support pattern, and age. Among healthcare professionals, additional factors included desired support, gender, type (e.g., nurses and paramedics), and the help-seeking support pattern. Self-efficacy was explained by digital literacy, enthusiasm, and the independent support pattern in both groups, complemented by desired support and age for professionals. Finally, support needs were explained by self-efficacy, age, and type…

How strong is the evidence?

Evidence Hub reads this as a cross-sectional, done in people. Its evidence level is 4 of 5 (Low · observational). Observational designs can show an association but not prove cause. Reported size: 1,372 participants or records.

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